URGENT ALERT

PLEASE READ: NEW AND IMPORTANT INFORMATION FOR
ONLINE ORDERING!

1. NEW ORDER DEADLINE: All orders must be submitted between Monday morning and Thursday at noon.
   
   
2. SELECTING YOUR PICK UP DATE: If you do not select the correct date for pick-up and delivery on the scheduler, your order might be delayed or cancelled. The scheduler only allows orders to be placed up to two weeks in advance.
   
   
3. PRINT YOUR COMFIRMATION: After you receive an order confirmation, print and bring it with you to pick up your order.
   
   
4. NO CONFIRMATION?: If you have NOT received a confirmation within 36 hours of placing your order,

A. Email Agency Relations at arteam@ntfb.org to verify that your shopper email address is correct.

B. Re-submit the order online.

C. If you still have not received a confirmation after verifying your email AND re-submitting the order, notify the AR department including the issue and your agency number.