URGENT ALERT

PLEASE READ: NEW AND IMPORTANT INFORMATION FOR
ONLINE ORDERING!

1. NEW ORDER DEADLINE*: All orders must be submitted by Thursday at noon.
   
   *Hopkins and Delta Counties’ ordering cutoff remains Wednesday at noon.
   
   
2. SELECTING YOUR PICK UP DATE: If you do not select the correct date for pick-up and delivery on the scheduler, your order might be delayed or cancelled. The scheduler only allows orders to be placed up to two weeks in advance.
   
   
3. PRINT YOUR COMFIRMATION: After you receive an order confirmation, print and bring it with you to pick up your order.
   
   
4. NO CONFIRMATION?: If you have NOT received a confirmation 36 hours before your pick up/delivery date,

A. Email Agency Relations at arteam@ntfb.org to verify that your shopper email address is correct.

B. If you still have not received a confirmation after verifying your email, notify the AR department including the issue and your agency number.