Agency News Alert

NTFB Closed September 6

In recognition of Labor Day, the NTFB will be closed Monday, September 6. If you normally receive delivery on that date, please review the NTFB Delivery Calendars, as your delivery has been moved or cancelled.

Register now for the MAC! (Click here for more information)

Registration is now open for the NTFB's Annual Member Agency Conference! The MAC is designed to offer a unique opportunity for networking and exchanging of ideas and best practices between those who stand at the frontlines of helping thousands of families throughout our 13 North Texas counties.

This year, the MAC will be held Friday, September 24 at Highland Oaks Church in Dallas. Every Agency is required to have at least one representative attend this event. Click here to register and see more details.

AU Goes Online for Fall 2010 (Click here for more information)

The fall semester of Agency University will begin on August 30, 2010 and will showcase an online-only list of courses that you may have missed during the Spring and Summer semesters. The subjects offered will include Finance and Accounting, Grant Writing, Technology in Nonprofit and more! Registration begins on August 16; contact arteam@ntfb.org for more details.

Experiencing Ordering Issues?

We have been informed of several issues or questions regarding the online ordering system. Here are a few hints that may help you better navigate the system:

• All confirmations have been temporarily halted; until they resume you can contact us two days before your delivery or pickup and we will confirm your order.
• To check that your order has been properly submitted, view it in Order Management.
• If you cancel an order, verify that it says"Cancelled" in Order Management and inform us via e-mail to aeorders@ntfb.org. You may be charged a re-stocking fee if this is not done correctly.

If you experience any problems while ordering, please contact us via e-mail to aeorders@ntfb.org as soon as the issue occurs.

Know Your Credit Limit

As of Monday, August 16, the Agency credit limits that are attached to your account will be activated. That means the online ordering system will block you from ordering if you attempt to order beyond your limit.

If you are concerned that your current limit may hinder you from ordering the amount of product that you need, please contact Isaac Burren at arteam@ntfb.org, and your credit limit will be re-evaluated.

Welcome New Arrivals!

The NTFB keeps growing and growing! We are proud to introduce to you the newest members of our team:

Kevin Deadmon, Driver	David Kutscher, Driver	Joshua Montemayor, Retail Program Coordinator