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Information that matters.
Frequently Asked Questions
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Accounting
1. If I cannot locate my copy of an invoice, who do I contact for a reprint?
A: Please be careful to file your invoices and credit memos so that this is not a recurring event. If you do happen to misplace an invoice, you can e-mail your request to Janice Downs at janice@ntfb.org or Lisa Mayse at lisa@ntfb.org.
2. When should I expect my statement?
A: Usually, they are mailed by the 5th or 6th business day of every month. If you do not receive your statement by the 18th, please contact Janice Downs at janice@ntfb.org or Lisa Mayse at lisa@ntfb.org.
3. What happens if I am past due?
A: You are expected to provide payment within 10 days of receiving your statement. If you have not paid your balance within 90 days, you will be considered late, and you will be e-mailed a request for payment, After 5 business days, if there has been no response, your account will be placed on Hold.
4. Can I pay in cash?
A: We do not accept cash. You must pay using a company check, cashier’s check or money order. No personal checks.
5. Can I view my balance online?
A: Not at this time, but In the future, your monthly account statement will be viewable using the online ordering system.